Terms of service.

When you book online or via phone with The Wash Doc MD,LLC, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

The Wash Doc MD, LLC seeks to provide the best complete mobile auto detailing services in South Florida. We would like to take this opportunity to thank you for considering our mobile auto detailing services and spell out some of the terms and conditions of our business. We hope you will find these policies listed below helpful and informative in explaining the extent of our mobile auto detailing services. Should you have additional questions please do not hesitate to contact us by phone at (561) 621 -7522 or email: TheWashDocMD@gmail.com

  • We would request before the scheduled service appointment, that all personal property removed from the vehicle.

  • Please remember that every scheduled service appointment is weather permitting. If the weather is inclement for auto detailing work, the appointment will be rescheduled.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

  • The Wash Doc MD, LLC will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

  • All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.

  • We cannot guarantee any firm times when accepting your booking.

  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.

  • We reserve the right to use any one of our experienced staff to undertake your auto detailing and may need to change the detailer at short notice without penalty

  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • All vehicles are cleaned at the customers own risk.

  • The Wash Doc MD, LLC reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.

  • The Wash Doc MD, LLC reserves the right to refuse or deny customer demands above and beyond the booked detailing.

  • The Wash Doc MD, LLC will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

Pricing and payments Terms & Conditions

  • A surcharge will be applied to all jobs that involve excessive pet hair or excessively dirty interior.

  • Our prices are based on detailing type, type of car and condition of the vehicle.

  • The Wash Doc MD, LLC reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

  • The Wash Doc MD, LLC reserves the right to amend any price during the detailing should it differ from the original estimate.

Our Service Terms & Conditions

  • We may ask you where you heard about The Wash Doc MD, LLC in order to gauge our marketing strategies

  • We may conduct customer satisfaction surveys

Cancellation Terms & Conditions

  • We Request 24 hours notice to cancel any booking/detailing service.

  • The Wash Doc MD, LLC reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  • The Wash Doc MD, LLC reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

Service Guarantee

  • If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.

  • Any claims must be filed within 48 hours of the completion of the service by phone or email (TheWashDocMD@gmail.com). Pictures of the area must be emailed to TheWashDocMD@gmail.com within 24 hours of the claim being made.

    Pre-Existing Damages

  • It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore The Wash Doc MD, LLC representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold The Wash Doc MD, LLC responsible for any pre-existing damages to your car.

  • Dirt can hide swirl marks, scratches, dings, paint chips, fine lines and marks, should The Wash Doc MD, LLC representative find any exterior imperfections, we will make you aware, however The Wash Doc MD, LLC will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. The Wash Doc MD, LLC will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware of.